Privacy Policy

1. Information we collect

When you use our website or contact us, we may collect the following information:

• Your name, email address, and phone number when you enquire or book a session
• Your WhatsApp messages when you contact us via the booking or enquiry flow
• Your delivery address if you place a product order
• General usage data such as browser type and pages visited (via standard web analytics)

2. How we use your information

We use the information you provide solely to:

• Confirm and manage your tarot reading sessions
• Communicate with you regarding your bookings or product orders
• Process and dispatch product purchases
• Respond to your enquiries and provide customer support
• Send occasional updates or offers, only if you have opted in

We do not use your information for automated decision-making or profiling.

3. WhatsApp communications

Our booking and enquiry flows open WhatsApp with a pre-filled message. When you send that message, your communication is subject to WhatsApp's own Privacy Policy in addition to ours. We use WhatsApp Business to manage client communications and scheduling. Messages sent via WhatsApp are not stored on our website or any third-party server we control.

4. Sharing of information

We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

• With payment service providers (UPI, bank transfer) solely to process your transaction
• When required by law or to protect our legal rights
• With delivery or logistics partners, limited to your address and order details, to fulfil product orders

5. Data retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Booking and order records are typically retained for a period of 2 years for business and accounting purposes.

You may request deletion of your personal data at any time by contacting us at the email below.

6. Cookies and analytics

Our website may use standard browser cookies to remember your language and currency preferences. We do not use tracking cookies or third-party advertising cookies. If we implement analytics in the future, we will update this policy accordingly.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the details below.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.